We do not understand why he reserves a PCR service with results in 24-36h, since he would risk flying before the Laboratory had the result. Lastly, the Client indicates in his message that he had the flight the day after his appointment at 3:30 p.m. Therefore, the results have come out in the CORRECT period. The result was uploaded to the platform on January 8 in the afternoon. They were made on January 7 at 10:00 a.m. The Client purchased a PCR with results in 24 TO 36 HOURS for 59 euros per patient. Again, the results will be available on time. In none of the numerous emails he sent, he identified his partner, so that Customer Service can't solve his mistake and update his reservation and release the results from here again. If the phone lines are saturated due to the current situation of the sixth wave of covid-19, there are 2 additional channels of contact and even indicate it in the Clinic itself at the time of the appointment, where the clinic has a direct phone line with Customer Service. This error was his mistake (as he himself recognizes in the e-mails). The Client could request the update of the duplicate reservation data by phone, e-mail or WhatsApp. The information is incorrect and it is sad that in the current situation, we have to defend ourselves for a service that, first of all, had the result on time and corresponding to the paid service. Reply from tuMédico.es Updated Jan 8, 2022 Hopefully, no one gets a bad service as we did. But I would rather give this as a present then to use it. ![]() We still have a reservation ,that we didn't use last time. But not thanks to TUMEDICO.ES worst customer service (yesterday collapsed.today collapsed.and 100 years after COVID collapsed). It was not as cheap, but the results were given at the end of the same day. I would quite briefly answer to point 1 : as we weren't available to contact with TUMEDICO.ES after putting 2 confirmations with the same name, the clinic offered us the option to do the PCR directly with them. but, in order to fullfill the quality (UNE-ISO.) issues, companies like TUMEDICO.ES, hide their lack of competence after this big wall. Why? It's easy : all the lines are collapsed 24 hours/day 365 days/year. And if you write 6 emails asking for help, and they only answer to the last one.obviously,it's the customer's fault. If you write an email and they don't answer. If you call them and they don't 's the customer's fault. are more expensive then what you believe UPDATE (after TUMEDICO.ES's answer) As you can read in the TUMEDICO'es answer,they did all things right (as they always do). but it seems, the workers of this company weren't. There was no answer until the last message, and it was to late to get the results, so we lost the flight. All lines were collapsed, and it was impossible to update the data (alltough it was first hour in the morning) 2) we take a PCR test, and as we needed the results in order to take a flight, we wrote 6 times (6 emails). We had 2 bad experiences in 2 days : 1) we make 2 reservations with the same name, but it was impossible to change the names after the reservation.
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